Jared The Galleria of Jewelry in Chesterfield, MO Open now

Reviews about Jared The Galleria of Jewelry

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  July 29, 2020, by Katelyn Fitzler
  I went to Jared to have a custom wedding band made to fit my engagement ring. I was told this process would take 6-8 weeks from start to finish, much to my disappointment the process took nearly 6 months! I started the custom design mid-August 2015 and finally picked up my finished product on February 15, 2016! During these six months, I received some of the most awful customer service I could ever imagine. The design process was horrible, there was a lot of back and forth and the employee helping me did not seem to listen to my ideas then threatened to charge me more money because I requested too many revisions! I was appalled and wanted to demand my money back and leave but we were so far into this process that I thought I should stick with it. After she "parted ways" with Jared half way through this process, I was passed along to another employee who seemed to understand what I wanted, I thought we were on the right track. This new employee went forward with creating a wax mold of my ring without my approval! The creation of this mold wasted another 3 weeks in this ongoing, dreadful process. I FINALLY got the manager involved and we got the ring completed. They soldered it together off center and because I am just over the entire process, I did not complain. Maybe I can have it fixed someday at a real jeweler who knows what they're doing and understands the value of customer service. During all of my months working with Jared, I made at least 3 phone calls to the store and was told they were too busy to help me and they would return my call. They never returned my calls. The entire process left a sour taste in my mouth and I will never purchase another product from this company. It seems that the sales reps think good customer service is offering you several bottles of water and hot chocolate every time you're in the store when, in fact, people just want you to return their phone calls and stick to the agreed upon schedule. Overall experience was AWFUL. Lost customer for life.